Refund policy
1. Return Eligibility
We accept returns for eligible items within 14 days of delivery.
To qualify for a return, items must:
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Be unused, unworn, and in original condition
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Include original packaging, tags, and accessories
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Not be marked as final sale or non-returnable
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Intimate or hygiene-related items
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Perishable goods
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Digital products or downloadable items
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Final sale or clearance items
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the item and packaging
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A brief description of the issue
We will review the claim and offer a replacement, refund, or store credit where applicable.
4. Return Process
To initiate a return, contact our support team at:
Email: chinamart09@gmail.com
Please include:
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Your order number
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Reason for return
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Photos if the item is damaged or defective
If your return is approved, we will provide return instructions.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
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Original shipping charges are non-refundable.
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We recommend using a trackable shipping service, as we are not responsible for lost return packages.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
7. Order Cancellations
Orders may only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
8. Delayed or Lost Shipments
We are not responsible for shipping delays caused by:
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Customs
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Carrier issues
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Weather conditions
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Incorrect shipping information provided by the customer
If your package is significantly delayed, please contact us and we will do our best to assist.
9. Chargebacks
Customers are encouraged to contact us before initiating a chargeback so we can help resolve the issue promptly.
Fraudulent chargebacks may result in refusal of future service.